O'Reilly Auto Parts

M. LeeHardy 2 years ago

Terrible customer service by a young guy that works at this store. Yesterday my husband and I step up to the counter to be helped. I said, "Hi, How are you doing today? The worker ignores me and starts talking to my husband. He wouldn't talk to me at all and barely answered my husband. He gave me this awful look. I have never felt so uncomfortable before. I think this worker needs help. The worker offered us higher-priced products than what was listed on the website as being there in the store. We offered to take the higher priced items, but then the worker said he had neither. My husband and I felt so disrespected. We took our business over to Auto Zone. Where we received excellent customer service. Products available and priced as listed on the website. The best $486.00 I have ever spent.

Christopher Styles a year ago

Why does no O'Reilly's on the East side answer their phones, every auto zone does- management: this is at least half the reason I dont ever shop here! 0 customer service, often when going in they still act put out and lines thru door because no one answers the phone. Worthless business ethic

Miguel A Torres a year ago

Store manager denied my warranty on my break pads I got to contact corporate to se the resolution I got 7 vehicles Whit a this store warranty store manager David shame on you the manager said is not owner on this store and I saw owner account responding 😔 I saw I responce did not change anything you wanted the chance to serve me beater how you don't respect warranty's how I got new parts on advance auto parts I will never buy from you guys and every time I get something from advance auto parts I will email the CEO and board of investors the copy of the recipe to se how much I consume from this company yes too let them know how much they are loosing

Thomas aylward 4 years ago

They had the parts I need they are more reliable than autozone and unlike autozone I have never had to go back because they gave me the wrong parts. I can't count how many times I have had to go back and get the correct part after shopping at autozone! O'Reilly auto parts get it right the first time every time I have gone there to buy car parts.

Twila Zinnermon 3 years ago

Wasn't very happy today! I purchased brake pads for a 2013 CHEVY MALIBU with Unlimited warranty! I find out TODAY that their records show it was for either a SAAB or A KIA...so now when I get the pads off my car...my UNLIMITED BRAKE PADS are for a car that's NOT mine!!! How can it be that these pads are supposed to fit MY CAR??? I didn't care for the condescending attitude of the person who assisted me either! Remember without your customers you have no business!!!