O'Reilly Auto Parts

Jose Gutierrez a month ago

Purchased a couple items and noticed I need a knife to open them. Walked back in and asked if I could borrow a knife and I got high handed. Like surely an auto parts store doesn’t own a box cutter. Went next door to autozone and they were cool about letting me borrow theirs. GO TO AUTOZONE NEXT DOOR.

Jeanette Guerrero 2 years ago

I stopped by today 7.30.23 around 3:30 ish. I will give them one star because one employee who was helping another customer outside was helpful telling me the other employee could help with testing my battery. Ernesto asked me what he could help me with, I said the guy outside aid you could test my battery. Ernesto responds with he can help you when he’s done. The guy comes in and hears him and responds you can help her, I’m still helping the other customer. Ernesto was reluctant to assist, maybe because it was too hot outside and didn’t want to do the job. He looked up the car make and model 2019 Subaru Outback 3.6 and said yes we have it but we can’t install it because it needs a specialize person to change it out. Long story short I went to Advance automotive and Ethan the young man working there I’m guessing is a Subaru battery installer specialist. He had no problem installing the new battery. I think Ernesto was not wanting to be outside. You don’t want my money I’ll go elsewhere.

Raul Suarez 2 years ago

Ernesto the manger is horrible. JOSE IS AWSOME. Jose was helping me replace the battery outside after just helping another lady, he was making sure I had the best experience possible especially because I’m buying $400 worth of equipment. But Ernesto forced him to stop helping me, left me outside in the heat because the line was long while Ernesto was just standing there doing nothing just so Jose could take care of the line for him. This would’ve been a 5 star if it wasn’t for Ernesto.

Holly Hughes 9 months ago

Justin went above and beyond to help me. Even though I had an inexpensive purchase of a couple of screws and there were other customers to assist, he took the time to repair my messed up threads. He managed to do it while balancing the flow of assisting others. Excellent customer service.

Phillips Adebayo a year ago

I'm generally new to car and buying autoparts. However, the manager, Gina did a great job making me feel welcomed at the store and explaining the details on purchasing new brake pads and rotors for my vehicle. My car currently feels brand new and it's the best it has felt in years. They've also helped me with other car problems and diagnostics as well, definitely recommend.