O'Reilly Auto Parts

Emari Samb 2 months ago

I had a very uncomfortable and frustrating experience at O’Reilly Auto Parts. When I entered the store, I was not greeted at all. The cashier clearly saw me but chose to focus on answering phone calls and avoided making any eye contact. I waited patiently, but instead of acknowledging me, he began helping other customers who came in after me. At that point, I had to ask how long it would be before I received assistance. When I tried to express that I felt uncomfortable with how I was being treated, he completely ignored my concerns and called another associate to “come help this customer,” still refusing to assist me himself. The second associate seemed rushed and more focused on completing the transaction than actually listening to my needs. I was charged for an item I clearly stated I was trying to return, which forced me to come back into the store to have the refund corrected. I attempted to address the situation and explain how the experience made me feel, but I was dismissed with a simple “have a nice day,” with no accountability or concern. Respectful customer service should be standard for everyone. This experience felt dismissive and unacceptable, and it left a lasting negative impression.

Pierre Thomas 6 months ago

Service rep hung up on me while u was trying to buy a battery. Happened today at 6:30 pm. He was rude and very disrespectful. Date of call 12/19/25. Attempted to call back and he didn’t answer. Please have a manager give me a call as I am someone with a commercial account that does business their often

Cult leader Qveen 4 months ago

Called to see if they had brakes, was put on hold and talked to like I was stupid. Sergio needs to come back and literally get a handle on these men. They’re acting buck wild

David Ferguson 2 months ago

Returned a jack for a full refund - great service

Lizette M a year ago

I will be contacting management on this employee. I am a business owner that shops here regularly. My Spanish speaking employee was sent here for pick up with $100 bill & he was told no change was available & called me. I do not speak Spanish, I was told no one there speaks English which is obviously a lie. I am not racist I have Mexican family members & employees. This establishment needs to know how this employee is effecting my business & there own with false information. This employee made this comment on Illinois vehicles auto sales page. This is not part of there job description nor did they buy a car from my establishment. This comment needs to be removed & this employee needs to be spoken to. I can just imagine the comments she’s made on all these small business owners that shop here regularly! I am sure this is not her first confrontation!