O'Reilly Auto Parts

Rafael Vieyra 4 months ago

Bought an oil filter plier that was repackaged on Sunday. Didn’t end up needing or using the part, & lost the receipt. Went back on Wednesday to return the part to the same store, Joshua was no help but responded with attitude letting me know I had to come back another day for a store manager to assist me to return a $25 part. Was lied and told my phone number wasn’t able to pull up a receipt and was only used for warranty (which is not true), also was told there was no manager which didn’t sound right when asked. Once I asked again if there was any type of manager on duty he let me know there was an assistant manager and he was not gonna be able to help me. Called another location spoke to a manager relayed the information given to me and he had let me know that was incorrect and the associate should have been able to assist me. When the assistant manager Isiah (who was infront and heard my call) decided to finally speak to me to handle the return doubled down on his own attitude and vouch for the misinformation provided by Joshua. Did handle my return after the verbal exchange. Truly can’t believe the customer service provided to a Veteran nor can I believe the back and forth that had to be done for a simple return. Isiah should use his meta glasses that he had on while assisting me to record the misinformation and poor customer service given by him and his associate (Joshua) so he can improve for future customers. Truly terrible service gentleman. Refrain from these liars if you go to this store!

John Tyson 7 months ago

I had a problem with the Oriellys on Roosevelt road. And with one phone call this store the manager asked me for my account number and within minutes my problems was solved. The other Oriellys staff said my account number wasn't in there system and they couldn't add me in because only a store manager could do it and they didn't have one on duty. And they treated very disrespectful. I needed a Idling pully for a 2005 jeep grand Cherokee

Max Cat 10 months ago

I randomly went in this automotive store and was overwhelmed by the professional service I received. The young man who assisted me was Joshua. He ran a series of test on my vehicle, explained the findings while answering my questions. I asked for the manager, Mr. Sanchez so that I could tell him how fantastic the services were and he was obviously the source of the reason the store was top notch. Thanks to the entire team as my family and friends will patronize your business. Thank you, S.Rawski

Fabian Carbajal a year ago

Closed the doors before closing time and just stood there on their phones. I already knew what I needed and was gonna be in and out. Rushed there just to be ignored at the door. As someone with a commercial account, this is extremely annoying. I get we all want to go home, but posted hours are posted hours and people will hold you to that, the same as any other business.

K a year ago

Never have any issues finding what I need here for a car or motorcycle. Employees here are generally very helpful too. Also never had to wait too long and has a good return policy.