O'Reilly Auto Parts

Phylicia Thornton 6 months ago

The lady was nice about showing me where the item I need was in the store, but I asked for help to apply it to my car, and the woman said nobody wants to go out into the cold. My car was literally parked outside the doors. Her coworker was ringing someone up next to us, and I asked if he could help. And she said no, cus there's only 2 of them there today. ( only 2 customers roaming in the store at this point.) It was a 2 minute simple task I needed help with me being 0% knowledgeable. I figured they could be of assistance. I tried to do it myself, then noticed a worker leaving their car entering the building. Asked him for help. And he had no idea how to and suggested I read the instructions. As I was leaving, I noticed a different worker helping a different customer outside the store. Worst O'Reilly experience. The only person that helped me was a customer leaving the store. Thank God for him I'll never go to this location again. The O'Reilly in Boulevard Park Seattle must've spoiled me with their service. They always come out to help and make a way for their customers.

Luc Vo a month ago

Terrible customer service! Came in asking for help with a check engine light scan. The employee immediately handed me the scanner and said ‘here you go’ without explanation. When I said ‘I don’t know how to use it. Can you help?’ he said ‘you’ll figure it out.’ I tried but the scanner wasn’t reading anything, so I brought it back. He asked ‘Did you turn the car on?’ When I said yes, he just said ‘Well I don’t see anything here, go try again.’ No offer to help, no troubleshooting, no printed report. He wasn’t busy or helping other customers. Would have appreciated actual assistance.

Judy Chang 5 months ago

Great experience! We bought a headlight and weren’t 100% sure how to install it. A young staff member kindly volunteered to help and switched it for us. Now it works perfectly — really appreciate the help!

Chris Neill 2 years ago

I can't say enough good things about my experience at this location. The store is clean, bright, and very inviting. The assistant manager and manager were out greeting customers and we're genuinely very nice and happy to be helping. This is my new auto parts store kudos O'Reilly Auto Parts, you have a great team here!

Mikhail 7 months ago

I was a customer from this company today and I was served by Andrew ( a young guy ) who was completely inattentive. He missed a lot of details and started arguing with me. He couldn't even write my name correctly, and he had to redo the paper because the paper had the wrong information (PO for the job )