O'Reilly Auto Parts

Renee Carson 3 months ago

Great Service and the only place that carries 5w/50 weight oil for my car

Taylor Phouangaphayvong 8 months ago

Gus was amazing! He helped my mom and I with our car issue! Very respectful and professional. Gus’s service was great 10/10 REC!

Maribel 11 months ago

Gabriel, the manager, was very unwelcoming and rude. I went in to buy new brake pads to replace my old ones. I was told there would be a $15 price difference since they didn’t have the same brand under my warranty (which I was fine with), but it ended up being $30 more. When we asked about the price difference, he said, “I’m not a calculator, I was just giving an estimate,” without ever clarifying beforehand that it was only an estimate. I understand that prices can change over time, but the way he handled it was completely disrespectful. What really bothered me is that he only mentioned it was an estimate after the purchase was made instead of clarifying it upfront. I would not recommend going to him. By the way he was speaking to his employee makes me think he also treats them like crap. Do better.

Way More Waylon a year ago

I’ve been using this store for over 20 years with a commercial account. The mgr,commercial associate,and all workers have always been top notch. Before you decide on another store due to some reviews,take into consideration the entitlement and lack of patience of modern society. The store and people are great and although there is a store closer to me,I will always continue to use this one!

Pineapple J Piña 9 months ago

Yesterday, I took my father to go get some parts for his truck tire rods etc and he was a bit loud, rude and very demanding. I got so embarrassed but I just wanted to share that Maria and Steven kept their professionalism and remained calm and respectful. I apologized he had been dealing with the truck, had not ate all darn day and he gets “Hangry” at 70yrs old. (Omg) Anyhow, customer service for me goes a long way and it shows that Oreillys Team cares about their customer. Just because someone is having a bad day, the stay calm and collective about it and work quickly to help a customer out and give recommendations on how to make it more time efficient by getting the right parts. My dad only wanted one part but it was recommended for him to take the entire new piece because precision was needed and it was gonna just take longer and have difficulty getting it right. You all they were so right!!! Thanks for sharing insight on what was the right way versus a “short cut and cheap ass” let’s admit we all want to save money but sometimes being cheap gets more expensive in the long run. Their knowledge and experience can truly make a difference so allow them to guide you! This morning, we needed a few screws that had bent and Teresa was able to pinpoint the exact screw that was needed and anyhow my dad was so happy with how fast and efficiently she took care of us. Well, huge shout out to the Oreilys Team on Belknap/Beach because you all deserve recognition and you all matter to this Riverside Community!!! Blessings to you all!!!