O'Reilly Auto Parts

Steven Andersen 4 months ago

Store #124 - 6725 W 75th St, Overland Park, Kansas 66204 The young man named Danne (pretty positive that's his name) provided EXCEPTIONAL customer service to me on 3/4/2025. Our interaction first started on the phone when I called in to see if a part was available. He was extremely kind, cheerful, and helpful on the phone. He offered me all the options that were available, including others at nearby stores. He even included the price of each and offered to order parts if there were certain ones I wanted that weren't in stock. By the time I got to his store, he had the part pulled and ready for me. Check out was a breeze. He helped me add my vehicles to my online garage account and offered several times to help with anything else I needed. It struck me how friendly he was, and how willing he was to be a problem solver instead of having the typical unhelpful "gen z stare." I was thoroughly impressed. I called him back for help with the part that same evening and he provided the same high quality customer service. Never in my life have I went online and reviewed any kind of interaction with a company but this was worth it. Danne is a true asset to your company and will keep customers like me coming back in for all my auto part needs. Please strongly consider an award and a financial increase for Danne. They don't make them like him anymore!!

Josephine Ann Groves 4 months ago

Danne helped me today. Professional under pressure and very helpful. Tested my battery and installed a new one with speed and accuracy. I will be back. There was a small rush of customers when he was manning the counter alone but he provided calm communication and customer service.

David Amir a month ago

Anthony took the time to look up the part that I needed and found a store that had it in stock according to the computer. He waited on hold while dealing with other customers and just did an amazing job with customer service. At this point in the day, I had already contacted two other competitors as well as two other dealerships looking for this part. A transmission shift cable is not an expensive part and I understand people not wanting to take the time to search for it, but I was stranded. He was able to find the part and tell me where I could get it and I just wanna say my thanks. Customer service like this is hard to come by these days and it is appreciated. I will be shopping to this location in the future because he took the time.

Ted Coleman 2 months ago

I’m done with the 75th and Metcalf location. I went in for a simple CV axle for my Camry. I gave the guy my exact year, make, model, and engine—watched him type it in. He grabs a box from the back, taps the screen, and sends me on my way. I get the car up on stands, old axle pulled, transmission fluid everywhere... and the new one doesn't fit. Not even the same spline count. I look closer at the box he gave me—it’s for a completely different year. Someone at this store clearly just "eyeballed" it or grabbed the first thing they saw on the rack without checking the part number. The kicker: I had to call an Uber just to get back up there, only for the kid behind the counter to shrug and say, "The computer said it was the right one. No apology for the fact that my car is currently sitting in pieces in my driveway or the $30 I just spent on rides. This place is a total gamble. If you aren’t double-checking their work against the manufacturer's website right there at the register, you’re going to end up stranded. They’re just retail clerks in green shirts—not "Parts Professionals." Save yourself the headache and drive the extra few miles to a shop that actually knows how to read a catalog.

Jerry Gordon 2 months ago

I usually rely on O’Reilly for my automotive needs, but the experience at the 75th and Metcalf location was incredibly disappointing. The customer service was severely lacking I stood at the counter for nearly ten minutes while employees walked past without acknowledging me or offering assistance. When I finally did get help, the staff seemed disinterested and lacked basic knowledge of the parts I was looking for. To make matters worse, the store was cluttered and disorganized, making it difficult to find anything on the shelves. I eventually left empty-handed and went to a competitor nearby where I was helped immediately. I won’t be returning to this location it's worth driving down the street to the other competitors