O'Reilly Auto Parts

J H 2 months ago

Dylan was a big help today. Even in the rain, he came out and installed my wipers quickly and without any hassle. Really appreciated the solid service.👌🏾

Lil Knox 2 months ago

Actually helped me out in the rain. When advanced said that “not allowed to” when weather kicks in. And the crew is not that bad pretty funny if the store isn’t popping with customers. Thank you for all the help guys💪🏻

Pierre910 S. 4 months ago

I walked in the store this evening before closing and they saw me, but no one spoke and asked if I need help... I walked over to the pipewrench aisle and the older guy asked if I needed help and I said I got it, then I said yall don't like to talk to much at night I see, he replied o why you say that, i said, I had to come in the aisle you're in in order for yall to ask if I needed any help... He apologized and I said that does make ppl feel away, and I proceeded to leave and the other guy said have a good evening, and I said oh so you can talk... needless to say I left the store with out a purchase... I dont spend money with ppl that dont speak

Nicole Armaro 5 months ago

Dylan was so nice and so helpful. He installed my battery in the freezing cold. I’ll definitely come back and tell my friends.

Stacey Taylor a year ago

Today, Bud was a customer service champion! I live in Shaker Heights but store #5850 will always be my store for satisfying the auto part needs for my 23’ Kia Sportage. I explained to him that I had purchased my bulbs from the Lee Road O’Reilly’s some weeks ago. Yet, shortly after leaving the store my brake warning light illuminated again. I happened to be in need of wiper blades so I stopped at the Parma O’Reilly’s. The tech quickly squared me away with the blades, but when I mentioned the brake light issue he said I needed to go to the store I originally purchased them from because it’s likely the tech touched the bulb. I went back to that store on four separate occasions and each time I was told I needed to come back because of manning. With the exception of 1 time, there was always 2-3 techs present behind the counter. On two occasions Damien told ne to come back because but I watched as he and other techs left the store counter to install wipers or check a customer’s anomaly under the hood. I want the General Manager at #5850 to give Bud a great big raise because he never checked the system to see if I had in fact purchased my bulbs from O’Reilly’s….he just asked me if I had the other bulb, confirmed that the brake light wasn’t illuminating and proceeded to installing the other bulb from the 2-pack. He was extremely pleasant and professional, with the most brightest and cheerful smile! He made my day, and added a sunny spot to my week’s end!!!! VR Stacey