O'Reilly Auto Parts

Ghxst_ LV a month ago

Jesus A. Helped me with my break hardware today I was honestly relieved that you guys had it here because I was already having a rough day, thats until Jesus helped me find the right parts and shout out to the store for having the part because I just felt like them parts are kinda hard to find but thankfully ya’ll had it.

JOSHUA' S (Deal Dough) 9 months ago

Miguel and Rene are legit! Wonderful people and great service. Thanks for the help. Will return

kNOw Justice kNOw Peace 9 months ago

I had an online order for pick up. I walked in, no one in line, one customer at the register being helped. I stood there for at least 10 min before someone walked behind the counter and helped me. I told him I had on online order for pickup. he went back and grabbed my parts then proceed to try and ring me up for the $250 worth of parts I already paied for online! i told him i already paied for them online.he FINALLY looked at his screen and told me " oh yeah, you're right." I took my stuff and responded " yeah I know, I paied for it."

Robert Pasillas a year ago

I was having a really bad day and then about 730pm I got in my car and the battery indicator light came on. It took a while to start but I got it going and went straight to O'Reilly. Leo was at the front counter and I asked him if he could test my battery. He was quick to get the device and found that my battery was bad. He help me get a new battery and offered to replace it for me. I was shocked that he offered. It was 15 minutes before closing and he pulled out my old one and put the new one in less then 10 min. I have to say that his friendliness and customer service is outstanding. He not only helped me with my car problem but also changed my mood. Thank you Leo for being an amazing person. O'Reilly is lucky to have such a great employee.

David Henderson 2 years ago

I bought a supposedly brand new "Super Start" brand battery from this O'Reilly at 1401 N Blackstone Ave for my wife's Honda Accord and was told by the Store MGR it was a 3 year battery. Well he was off by 2 years and 11 months because that battery was completely dead 1 month later when yesterday morning my wife went out to start it up to go to work. Luckily I had a spare and as soon as my spare Duralast battery touched those terminals... Voila! Car went right back to full power. So I know for sure that "Super Start" battery this O'Reilly sold me(which is way overpriced for basically a no name brand) is defective. I go back and I talk to an employee and when I tell him what happened then right away he starts making silly excuses like "the rain possibly caused it to drain". I was like, really? Then he tested it and claimed it had the proper voltage. So I knew I would get nowhere with that guy, he literally didn't know what to do. So I asked for the store Manager. He told me the store MGR would be in the next day from 7:30am to 4pm. So I said I'll be back the next day. So I did just that and went in the next day and of course the MGR is not there. Just a guy who said he's the assistant mgr. Well there was nothing Managerial about this guy because he literally didn't know how to handle a warranty situation either. So they then claim the MGR is out until next Wednesday and there's nobody in the store who can help me with a warranty situation. My battery I paid over 250 bucks for died 1 month later. I go back to the store and it's full of idiots that don't know what to do. Unbelievable. I ask this "assistant mgr" how I can do a warranty claim for the defective battery I bought from his store and he said he didn't know. How the hell was he made an assistant manager? So all they can tell me is come back next Wednesday and talk to the Manager. I honestly was cool and wasn't mad at all until their employees started playing stupid, trying to insult my intelligence with the silliest excuses for their defective battery and just took zero steps to rectify the situation. Felt like they just wanted me to leave with the bad battery they sold me like it’s suddenly gonna start working when I already tested it myself on the actual car. I swear this is the first time in my life I ever wrote a review of any kind, only because I've never dealt with worse customer service anywhere. They just did not give a fudge at all. Sad