O'Reilly Auto Parts

Timothy Williamson 4 months ago

Only been here twice. Both times were awful. Needed some heat shrink butt connectors. Stood in line, with nobody in front of me for 15 mins. One guy searching for oil for a guy the whole time. Another guy on the computer helping and talking to nobody. I spent 100k plus a year at Noblesville store, and they are great. Not coming back here. Terrible service. Advance is right across the street. C-ya!

Just Jessica 11 months ago

This is not my regular store, I dont live in this area & it was on my way home from work so I stopped & purchased what I needed. Absolutely deplorable customer service. We have a 2 year warranty on a $230 product. Within 2 days, the device failed. Exchanged for another defective device. Must have been a bad batch. Shawn? stood behind a "my manager will call you tomorrow". Of course, no call. Call back 2 days after the visit & Shawn says "Oh my manager says we wont exchange it under warranty because it still has 'some' life left (it's 6 days old & has SOME life left & the 1st exchange had 0 life left within that original 6 days if that tells you the quality). I ask to speak with the manager so I can explain this is my 2nd defective exchange & their systems show there's only 1/4 life left of a product with a 2 year warranty after only 6 days. Shawn says "we dont have a manager. A manager just told me we wont exchange it because it has 3/4 life left". Noooo....it had 1/4 lofe left & was confirmed by Advanced Auto & a local mechanic). I ask when that manager that told him to pass along that info will be in. He says "Oh Im now allowed to tell you that." So how am I suppose to talk to him? Mind you, I cant drive my car with this defective part. No effort to explain the warranty. No effort to look at the issue. No empathy. The warranty, as written on the website is purposely ambigious. And the "leadership" here stands behind the gatekeeper. Extremely poor example of a retail leader to refuse contact with the folks that support(ed) their business. Never again. I ate the $230 & went to Advanced Auto with a vow to never buy a single product from O'Reilly & to.share my experience often & repeatedly. In my line of work, I speak with no less than 80 people per week in a JD Powers award-winning company training on customer experience. When I speak of negative experience examples, this is the example with both my trainees & my customers. Thank you for giving me something I CAN use, at least. Im also the 1st to speak up in my community social media chats when recommendations are needed for great experiences. I have had some great referrals using social media (which led me to a specific Advanced Auto). I can assure you, I also share where to avoid & this location tops my list while I share my experience. Best of luck to you. Don't bother with a "canned" Medallia response. I have no desire to buy from a company that doesnt stand behind their people or their products & I won't be "reaching out" when you respond to a negative survey with a pre-written response so that it looks like you made some type of effort. I tried that. You avoided me, caused me undue stress, time & money. You had your chance. One less customer you have to buck with a "We'll call you ..." line to avoid conflict & Im sure Shawn & the "manager" are relieved. If you intend to visit O'Reilly anyway...I strongly recommend you Google search a different location. You'll thank me! I promise. But I'd strongly recommend you have the counter person thoroughly explain the warranty so that you know what's at stake & be prepared that if the product is defective & some Oz-like leader decides they refuse to honor the warranty, it WILL be at YOUR expense.

Rondello Williams a year ago

My absolute favorite parts store....these guys always take care of me as a commercial account holder except certain locations need better people with better attitudes.

Scott Crowe 7 months ago

Very well knowledgeable staff when it comes to getting the right car parts for your vehicle

Charles Bostic 4 months ago

Very helpful and knowledgeable staff.